4.7

/5

100+ businesses scale

Empowering Businesses

Through

Customer

Success

&

Operational Excellence

I’m Jesel Cura—helping businesses simplify operations and deliver great customer experiences.

Let's Connect

  • Simba
  • Simba

Services

Customer Success & Operations Solutions Tailored for Your Business

Customer Success & Account Management

01

Build lasting customer relationships and improve retention through proactive support, onboarding, and data-driven success strategies.

Search for ▌

Search Results

Search for ▌

Search Results

Search for ▌

Search Results

Client Onboarding & Support Systems

02

Design seamless onboarding and support experiences using tools like Gorgias and Zendesk, ensuring clients achieve success from day one.

Gorgias

Your Message Here. ●

Send and Close

How'd you rate our service?

Loved It. Thank you!

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It was bad! Sorry.

Gorgias

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Send and Close

How'd you rate our service?

Loved It. Thank you!

Okay

It was bad! Sorry.

Gorgias

Your Message Here. ●

Send and Close

How'd you rate our service?

Loved It. Thank you!

Okay

It was bad! Sorry.

Operations & Workflow Optimization

03

Streamline business processes, enhance team collaboration, and improve efficiency by implementing clear systems and best practices across departments.

Connect with:

Helpscout

Shopify

Appfolio

Get Started

Connect with:

Helpscout

Shopify

Appfolio

Get Started

Connect with:

Helpscout

Shopify

Appfolio

Get Started

E-commerce & Shopify Store Management

04

Manage end-to-end Shopify operations—from product listings and fulfillment to analytics and customer experience—to drive consistent online growth.

Your Store

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Your Store

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Your Store

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Introduction

Jesel Cura delivers
Customer Success & Operations solutions, from client onboarding to workflow
optimization. I specialize in
E-commerce management, team leadership, and data-driven
strategies that scale businesses and create exceptional customer experiences.

Jesel Cura delivers
Customer Success & Operations solutions, from client onboarding to workflow
optimization. I specialize in
E-commerce management, team leadership, and data-driven
strategies that scale businesses and create exceptional customer experiences.

Testimonials

What my happy clients say about my services

Erin Sennert

Upwork Client

We worked with Jesel to train our customer service representative and update our store operations guide. Jesel was professional, easy to communicate with, and made the onboarding process seamless. I’d highly recommend working with her for any operations or customer success needs.

Erin Sennert

Upwork Client

We worked with Jesel to train our customer service representative and update our store operations guide. Jesel was professional, easy to communicate with, and made the onboarding process seamless. I’d highly recommend working with her for any operations or customer success needs.

Erin Sennert

Upwork Client

We worked with Jesel to train our customer service representative and update our store operations guide. Jesel was professional, easy to communicate with, and made the onboarding process seamless. I’d highly recommend working with her for any operations or customer success needs.

Peter Zurawski

Upwork Client

Got work done as needed in a timely manner. Would recommend

Peter Zurawski

Upwork Client

Got work done as needed in a timely manner. Would recommend

Peter Zurawski

Upwork Client

Got work done as needed in a timely manner. Would recommend

Josh Mcdonalds

Upwork Client

Jesel went above and beyond to complete his assignment, which he delivered well ahead of schedule. I enjoyed working with him and will certainly hire him again for similar projects.

Josh Mcdonalds

Upwork Client

Jesel went above and beyond to complete his assignment, which he delivered well ahead of schedule. I enjoyed working with him and will certainly hire him again for similar projects.

Josh Mcdonalds

Upwork Client

Jesel went above and beyond to complete his assignment, which he delivered well ahead of schedule. I enjoyed working with him and will certainly hire him again for similar projects.

John Yakubov

Upwork Client

Jesel killed it. Helped me out a ton with my Amazon business!

John Yakubov

Upwork Client

Jesel killed it. Helped me out a ton with my Amazon business!

John Yakubov

Upwork Client

Jesel killed it. Helped me out a ton with my Amazon business!

Grace Rongcal

Upwork Client

I had the pleasure to work with Jesel. He was detail oriented, hard working and completed deliverables on time. He went above and beyond ensuring assigned tasks are completed on time. He is a smart worker, with excellent communication skills. Given the opportunity, I would work with Jesel again.

Grace Rongcal

Upwork Client

I had the pleasure to work with Jesel. He was detail oriented, hard working and completed deliverables on time. He went above and beyond ensuring assigned tasks are completed on time. He is a smart worker, with excellent communication skills. Given the opportunity, I would work with Jesel again.

Grace Rongcal

Upwork Client

I had the pleasure to work with Jesel. He was detail oriented, hard working and completed deliverables on time. He went above and beyond ensuring assigned tasks are completed on time. He is a smart worker, with excellent communication skills. Given the opportunity, I would work with Jesel again.

Jasen Smith

jasen@eandgrealestate.com

He is friendly, professional and great amongst different software systems. I highly recommend him.

Jasen Smith

jasen@eandgrealestate.com

He is friendly, professional and great amongst different software systems. I highly recommend him.

Jasen Smith

jasen@eandgrealestate.com

He is friendly, professional and great amongst different software systems. I highly recommend him.

Jesel helped us refine our processes and improve client onboarding. Everything runs smoother now — it’s efficient, clear, and scalable.

Sarah Lopez

Owner, E-commerce Brand

How it works

How my solutions help your business grow

Discover & Assess

We start with a deep dive into your operations and customer journey — identifying gaps, inefficiencies, and opportunities for improvement.

Optimize & Implement

Together, we streamline workflows, refine customer touchpoints, and set up tools and processes that support your team’s goals.

Measure & Improve

Track performance through key metrics and data insights to ensure continuous growth, customer satisfaction, and operational excellence.

About Me

Learn more about my journey and what drives me

I’m Jesel Cura, a Customer Success and Operations professional with 8+ years of experience helping businesses streamline workflows and elevate customer experiences. Outside of work, I love freediving 🌊 and spending time with my two dogs 🐾 — both keeping me grounded, balanced, and inspired every day.

Let's Connect

FAQ's

Answers to your common AI questions

What services do you offer?

I specialize in Customer Success, Operations Management, Client Onboarding, and E-commerce (Shopify) Support — helping businesses streamline workflows, improve customer experiences, and scale effectively.

Who do you typically work with?
Can you work with international or remote teams?
What tools do you use?
How can I get started working with you?
What services do you offer?

I specialize in Customer Success, Operations Management, Client Onboarding, and E-commerce (Shopify) Support — helping businesses streamline workflows, improve customer experiences, and scale effectively.

Who do you typically work with?
Can you work with international or remote teams?
What tools do you use?
How can I get started working with you?

Transform the way you manage customers with Jesel Cura

Let's Connect